This Refund Policy describes the refund terms for Rudonest School ERP subscriptions and related services provided by Rudocode (OPC) Private Limited ("Rudocode"). This policy supplements — and does not replace — the terms in your signed service agreement or order form.

1. Subscription Fees

Rudonest is offered as an annual subscription service. Fees are generally billed in advance for the subscription period selected at the time of purchase. Pricing displayed on the marketing website represents illustrative starting prices; the binding amount is confirmed in your order form or invoice.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

Within the evaluation period: Schools that subscribe and request cancellation within fourteen (14) days of initial activation, provided that onboarding has not progressed beyond initial setup and no substantial data migration has been completed, may be eligible for a full refund of the first subscription payment.
Duplicate or erroneous charges: If you are charged in error or billed twice for the same period, we will issue a full refund for the duplicate amount upon verification.
Service unavailability: If Rudonest experiences prolonged unavailability attributable to Rudocode (excluding scheduled maintenance, force majeure or issues caused by the customer's infrastructure), a pro-rata credit or refund may be issued at Rudocode's discretion.

3. Non-Refundable Items

The following are generally non-refundable:

Subscription fees after the evaluation period has elapsed.
Partial subscription periods when cancellation is requested mid-term (unless otherwise specified in your agreement).
One-time setup fees, custom development, data migration services or on-site training already delivered.
Third-party fees or charges incurred on behalf of the customer.

4. Cancellation

Schools may cancel their subscription by providing written notice to sales@rudocode.com. Cancellation takes effect at the end of the current billing period unless otherwise agreed. No refund is issued for the remaining portion of a prepaid term unless covered by Section 2 above.

5. Downgrades and Plan Changes

Plan upgrades take effect immediately with adjusted billing. Downgrades take effect at the next renewal date. No refunds or credits are issued for the difference between plan tiers during an active subscription period.

6. Refund Process

To request a refund, contact sales@rudocode.com with your school name, subscription details and reason for the request. Approved refunds are processed within fourteen (14) business days to the original payment method. Bank processing times may vary.

7. Trial and Demo Access

Demo bookings and trial access provided through the Book Demo workflow are free of charge. No payment is required and no refund applies. Trial access may be revoked at any time at Rudocode's discretion.

8. Disputes

If you believe a charge is incorrect, contact us before initiating a payment dispute with your bank. We are committed to resolving billing concerns promptly and fairly.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes take effect upon posting to the Rudonest website. Existing subscriptions remain governed by the policy in effect at the time of purchase, unless otherwise agreed.

10. Contact

For refund inquiries, contact Rudocode (OPC) Private Limited at sales@rudocode.com or call +91 98765 43210.